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Frequently asked questions
Quick answers to the questions we hear most often. Need more help? Reach out — we love to chat.
Our products are made with natural, non-toxic ingredients designed to support both horse and rider wellness. We focus on holistic health, performance, and comfort without compromising safety.
A: Yes! All our products are tested and formulated with safety in mind. However, if your horse has a specific medical condition, we recommend consulting your veterinarian before use.
Each product comes with clear instructions for use. For supplements, follow the dosage guide; for creams or oils, apply as directed to the appropriate area. For riders, follow usage tips provided on the packaging.
Currently, we ship to select countries. Shipping availability and costs will be displayed at checkout.
Once your order ships, you’ll receive a tracking number via email. You can use this to track your package online.
We take care to ensure all orders are accurate and well-packaged. If an item is damaged or incorrect, contact us within 7 days of receiving your order for a replacement or refund.
Orders can be canceled or modified within 2 hours of placing them. After that, we begin processing and shipping, so changes may not be possible.
Absolutely. We use eco-conscious packaging and sustainable sourcing whenever possible to minimize our environmental impact.
Reach us via email at support@wildrootswellness.com, or use the contact form on our website. We aim to respond within 24–48 hours.