Refund policy

At Wild Roots Wellness – Horse and Rider, we want you and your horse to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in the original packaging
• Proof of purchase or order confirmation is required

Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

• Used products
• Opened wellness or hygiene products
• Gift cards
• Clearance or final sale items

These items are not eligible for refunds for health and safety reasons.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery with photos of the item and packaging. We will review the issue and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• Refunds typically take 5–10 business days to appear depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us for assistance.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.