Shipping policy

Thank you for shopping with Wild Roots Wellness – Horse and Rider. We are committed to delivering your order quickly and safely.

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information so you can monitor your shipment.

Please note that processing times may be slightly longer during busy periods, promotions, or holidays.

Estimated delivery times depend on your location.

Estimated shipping times:

Please note that these are estimated delivery times and may vary depending on the shipping carrier or customs processing.

Shipping costs are calculated at checkout based on your location and the weight of your order.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Once your order has shipped, you will receive a tracking number via email so you can track the status of your delivery.

If you do not receive your tracking information within a few days, please contact us for assistance.

While we do our best to ensure timely delivery, shipping delays may occasionally occur due to:

If your order appears lost or significantly delayed, please contact us and we will work with the shipping carrier to resolve the issue.

Please make sure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.